FAQ's
Frequently asked questions
What types of services do you offer?
Anna Home Care Services provides compassionate, non-clinical Therapeutic Wellness and Supportive Counselling tailored to each person’s emotional, social, and everyday needs. Our services promote emotional well-being, meaningful connection, confidence, healthy coping, and greater independence.
We support individuals, families, and caregivers as they navigate life transitions, stress, health-related challenges, disabilities, caregiver fatigue, and other personal concerns. Counselling may also provide a meaningful form of respite, allowing family members and caregivers time to rest or attend to other responsibilities while their loved one receives supportive counselling, social connection, and wellness-focused activities.
Our services are available to older adults, adults with disabilities or additional support needs, families, caregivers, and children with developmental disabilities. Companionship, respite support, and health and wellness activities may be incorporated when appropriate to the individual’s needs and goals.
When a person’s needs extend beyond our non-medical, non-clinical scope, we collaborate with families and appropriate healthcare professionals to encourage coordinated support while continuing to advocate for the person’s safety, dignity, emotional wellness, and quality of life.
Do you offer affordable care options?
Yes. At Anna Home Care Services, we offer affordable fees and flexible payment options. Our goal is to make health & wellness care accessible while respecting each individual’s financial situation.
Do you accept government or third-party funding?
Receipts and invoices are provided so clients can submit them for possible reimbursement. Please confirm your eligibility, approval requirements, and coverage directly with your insurance provider.
Anna Home Care Services is a private, non-government counselling service. We provide supportive and wellness counselling to individuals while their family members or caregivers take time for themselves, rest, recharge, or attend to other responsibilities. Please keep in mind that counselling remains the primary service being provided and may offer families a meaningful form of respite.
Some individuals and families may be able to use approved government funding, such as FSCD funding, for eligible counselling or respite-related services. Depending on the terms of their funding agreement, families may be able to choose a provider and a form of support that meets their loved one’s individual needs.
Please confirm eligibility and obtain any necessary approval from your FSCD caseworker, funding program, or insurance provider before booking services.
How can counselling support caregivers and families?
While clients receive supportive counselling focused on their emotional health and well-being, caregivers and family members can take time for themselves or attend to other responsibilities. Counselling is the primary service provided.
Do you provide temporary respite care?
Yes. However, please keep in mind that we do not provide traditional respite or temporary physical care services. We provide Supportive and Wellness Counselling in the comfort of the client’s own space. While the client receives counselling focused on their emotional health and well-being, family members or caregivers may use this time to rest or attend to other responsibilities. Counselling remains the primary service provided.
Where can I find information about available government funding programs?
Below are official Alberta resources that provide information on eligibility, applications, and service options for families seeking funding support:
FSCD Program – General Information & Eligibility
Family Support for Children with Disabilities (FSCD) program overview and eligibility details.
https://www.alberta.ca/fscd
FSCD – Choosing & Hiring Service Providers
Explains how families can select service providers and manage payments.
https://www.alberta.ca/fscd-
PDD Program – How to Apply
Information on how to apply for the Persons with Developmental Disabilities (PDD) program.
https://www.alberta.ca/pdd-
PDD Services & Family Managed Services
Details on how PDD services are delivered, including family-managed service options.
https://www.alberta.ca/pdd-
Can you help me understand my funding options?
Yes. We are happy to guide you through available options and help you understand how our services may fit within some of the approved funding programs.
How are your wellness counsellors trained and certified?
Our Wellness Counselor is highly trained in therapeutic counseling and health and wellness practices. This diverse background allows them to support a wide range of client needs. If your needs extend beyond basic counseling or non-clinical respite care, we will work closely with you to help connect you with the appropriate supports and resources.
How do you ensure the quality of care?
We ensure the quality of our counseling services through ongoing training, adherence to best practices, and regular professional review. Our Wellness Counselor and Coach is a dedicated professional who provides compassionate, ethical, and personalized support to each client.
What makes Anna Home Care Services different?
We ensure the quality of our counselling services through ongoing professional development, adherence to ethical standards and best practices, and regular professional review. Our Wellness Counsellor and Coach provides compassionate, ethical, and personalized support to individuals who may need extra understanding, patience, and care with their emotional health and overall well-being.
Can you provide care for clients with specific cultural or religious needs?
Yes. We welcome clients from all backgrounds and respect each person’s culture, race, faith, and individual needs. Guided by a Christian worldview and the values of compassion, respect, care, and service, we strive to create a supportive space where everyone feels heard, valued, and included.
How do you develop personalized care plans for your clients?
We develop personalized care plans by conducting a thorough assessment of each client’s needs and preferences. This allows us to tailor our services to support their well-being and independence.
What is included in Supportive and Wellness Counselling?
We provide a safe, compassionate space for clients to express their feelings, receive encouragement, develop coping strategies, build confidence, improve communication, and strengthen their emotional health and overall well-being. Counselling is personalized to each client’s individual needs and goals.
What is Counselling Respite Time?
Our supportive therapeutic wellness counselling focuses on each client’s emotional health and well-being. Sessions are tailored to the person’s needs, interests, and goals. Counselling may include conversation, coping strategies, creative activities, music, or gentle walks when these support the client’s goals.
While their loved one takes part in counselling, caregivers and family members can use that time to rest, attend to responsibilities, or do something they enjoy. This gives families a break while the client receives meaningful emotional support.
Do you provide medication administration?
No, we do not administer medications. However, we provide resources and strategies to assist with medication reminders and help monitor medication schedules, ensuring clients take their medications on time.
How do you handle transportation and errands for clients?
We do not provide transportation to appointments. However, we offer resources and strategies to help families and individuals manage shopping and errands, and we can accompany clients to social or recreational activities that support emotional well-being, engagement, and an active lifestyle.
What measures do you take to ensure a safe home environment?
We ensure a safe home environment by monitoring for changes in health or behavior, preventing falls and accidents, and offering guidance on self-care and safety practices.
Can you provide temporary care for family caregivers needing respite?
Yes. During a Supportive and Wellness Counselling session, family members or caregivers may take a break or attend to other responsibilities while their loved one receives support. The session is centered on the client’s emotional well-being, and counselling remains the service being provided.
How do you address the emotional well-being of your clients?
We support our clients’ emotional health and well-being through compassionate, personalized counselling in a safe and supportive environment. Sessions may include meaningful therapeutic conversations, emotional support, coping strategies, encouragement, goal-setting, and wellness coaching to help clients build confidence, develop healthy skills, and improve their overall quality of life.
What steps do you take to help clients build safety and awareness?
We help clients build safety and awareness by offering education, supportive guidance, and practical strategies that promote confidence and independence. This includes discussing personal safety, encouraging healthy self-care practices, increasing awareness of surroundings, and supporting routines that create a sense of stability and emotional well-being.
How do I get started with your wellness counseling and respite services?
To get started, contact us to schedule a consultation. During this initial session, we will explore your needs, goals, and preferences, and work with you to develop a personalized wellness plan tailored to support your overall well-being.
What are your core values and how do they impact your care services?
Our core values are Compassion, Excellence, Integrity, Respect for Diversity, Client-Centered Care, Holistic Approach, Empowerment, and Commitment. These values guide every aspect of our care, ensuring we provide the highest standard of service with empathy, respect, and dedication.
How do you approach holistic care for your clients?
We approach holistic care by considering the physical, emotional, and social aspects of health. This comprehensive approach allows us to create personalized care plans that promote overall wellness and enhance the quality of life for our clients.
Can you help clients who find daily living activities challenging?
Yes, through wellness counselling and coaching. We can help clients build confidence, develop practical skills, set manageable goals, and find ways to become more independent in areas they find challenging. During in-person sessions, this may include encouragement with routines, problem-solving, communication skills, and coping with the emotions that can come with needing support.
We do not provide hands-on personal care or assistance with daily living tasks, such as bathing, dressing, toileting, transfers, or mobility support. Clients who need that type of help should have a caregiver or qualified support worker available.
How do you monitor and adjust care plans to meet changing needs?
We regularly review and update care plans based on ongoing assessments and feedback from clients and their families. This ensures that our services continue to meet the evolving needs of our clients.
What areas do you serve and how do I know if I'm within your service area?
We serve various locations and communities. Please contact us to find out if your area is within our service range and to discuss how we can assist you with your home care needs.
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Personalized Care, Compassionate Support
Contact us today to learn how home care services can enhance your quality of life and support your independence.